Problems with Council's e-Planning System

11th October 2012

The Highland Council is advising anyone accessing its e-Planning service that they are working to fix problems with the system and the time to respond to current consultations will be extended to take into account the difficulties experienced by users.

A Council spokesperson said: "We are aware that people are currently experiencing difficulty accessing planning application documents on line through our ePlanning system. We are currently seeking to resolve the matter and hope to allow public access to the documents as quickly as practicable.

"Public access to documents has been affected since Tuesday afternoon and we would wish to apologise for the lack of public access to our system over this period. Unfortunately the source of the problem is outwith the Council's control, and the system supplier is now seeking to resolve the problem as a matter of urgency.

"Consultation deadlines will be extended, where relevant to reflect the time period the system was down to ensure that people have an opportunity to view documents before making comments on planning applications."